crayonshot

Crayonshot for iPhone and iPad

Support

Need help? Read the answers below or email crayonshot@evtsoy.com. We reply within 2 business days.

Contact us

Email crayonshot@evtsoy.com. To help us help you faster, include:

  • your app version (Settings → About → Version);
  • your device and iOS version;
  • what happened and, for purchases, roughly when.

Never send passwords or payment card details. We will never ask for them.

Pages and page packs

What is a page?

One page makes one coloring page from a photo, or one redo of a page you already made. Your first page on each phone is free.

How do packs work?

Packs of 3, 10 or 30 pages are one-time purchases through the App Store. There is no subscription. Prices are shown in the app.

Do pages expire?

No. Pages you buy never expire.

I bought a pack but the pages didn’t show up

The app shows “Adding pages…” for a few seconds after you pay. If the pages still aren’t there, wait a minute, close and reopen the app, and check your internet connection. If they’re still missing, email crayonshot@evtsoy.com with the time of the purchase. Your pages are not lost.

New phone or reinstall

Pages stay with this phone, even if you delete and reinstall the app. Moving pages to a different phone isn’t supported, because Crayonshot has no accounts.

Refunds

Purchases are made through Apple, so Apple handles refunds under its policies. Request one at reportaproblem.apple.com. If a refund is approved, the pages from that pack are removed.

Your photos and data

What happens to my photo?

After you agree in the app, the photo you pick is sent to OpenAI only to draw your page. We don’t keep your photo or the page on our servers. Your pages are saved only on your phone. Details are in the Privacy Policy.

How do I turn off AI drawing or analytics?

Open Settings in the app. Turn off “AI drawing” to stop sending photos (you’ll be asked again before your next page), or turn off “Share anonymous usage data”.

How do I delete my data?

In the app, open Settings → Delete my data. This removes your pages, books and settings from this phone. Pages you have left stay with this phone. To also remove our server records about your device, email crayonshot@evtsoy.com.

Something isn’t working

  • Update Crayonshot to the latest version in the App Store.
  • Check your internet connection. Making a page needs it; opening pages you already made doesn’t.
  • If a page fails, your page is refunded automatically. Try again in a moment, or try “Just the subject”.

Still stuck? Email crayonshot@evtsoy.com.

Read our Privacy Policy and Terms of Use.

Last updated: November 11, 2026